Titans Esports Gaming Subang Jaya (SS15 Internet Cafe) - Subang Jaya

Évaluation: 1/5

nak compare yang lama dengan baru jauh lebih bagus yang lama , yang lama banyak game , opening time pun tak lambat , yang baru google tulis pukul 11 tapi buka kedai pkul 12 lebih hadeh , game dah lah sikit

Évaluation: 2/5

Good thing bout here: The environment there is great.

Bad things: For the specs here is really low, some of the mouse have issue, expensive as well, rm16 for 4 hour with rtx 1060. Phone signal there is weak as well, umobile users prepare for the worst, because no line at all. Got wifi, but staff never give the password.

Compare to others cyber, this is the worst I have experience so far, travel so far to here just to try. Will never come again. At least some place just need rm9 for 3 hour, with decent specs.

Évaluation: 2/5

Good:
-the gaming chair and peripherals were comfortable and nice to use
-the environment is overall comfortable

Bad:
-pc specs: still rocking a GTX 1060 and HDD in 2025? It's too outdated to play most modern titles

-UI was a slow, unoptimised mess. The system was slow and laggy and half the games not updated.

-You can only play free games (Valo,Dota2,etc)

Conclusion: overall I cannot give my recommendation if you want to play the latest titles. Coupled with the expensive price tag, there are better alternatives elsewhere.

Évaluation: 5/5

价格实惠 体验很好 但是开业时间他们说是十点 但是经常迟营业 希望能改善

Évaluation: 1/5

Game is not updated and it took a long time to update, and most of the time that I buy is just going into updating the game only.

Évaluation: 1/5

Bad Customer Service

I recently visited this place and was shocked by the rude behavior of the staff (bald malay man) From the moment I walked in, I felt unwelcome. The employee was dismissive and unhelpful, which made my experience extremely frustrating. Customer service should be about making customers feel valued, but instead, I left feeling disrespected. I won't be returning anytime soon. Hope management take action on this individual

Évaluation: 3/5

27/7/2024

Before Titan Esports Gaming [TEG] took over the previous establishment it has more variety of games and much more faster internet speed compare to current owner now. The games that I always played in previous establishment now no longer available and I have asked to install back the game that I loved to play which called Path of Exile. The previous owner I asked to installed the very same game and the next day they installed it. But for this TEG even after few months they still haven't installed it. I don't really mind if they didn't install it but at least leave the internet speed uncapped so at least it could be downloaded fast and can still have more than allocated time to play. Last time the previous owner download speed is 800mbps now the current owner limit it to 30mbps which is very unreasonable and it feels like living back in 90's with slow internet speed. If the reason for limiting the speed will affect other customer while the actual fact is not because I have been to this establishment before and as a regular customer and I have not heard a single complain from any customer whether new or regular alike about the slow internet speed, lag, or disrupt other customers gameplays. I have seen with my own eyes that when previous establishment was still running not only me was downloading a game that I wanted to play and the customers that sit next to me was downloading a different game to play his game as well and everything was fine with other customers because doesn't cause any issue for them. For bonus point, the game I want to play is a F2p game, so it shouldn't be an issue for TEG to install it. Since TEG prices per hour now is higher than previous establishment I was hoping for better customer service but apparently shown is not. Another thing I notice on previous establishment it always full of customers even in weekdays if on weekend I don't even need to mention cause it is always packed from morning till night. Now I only see a bunch of empty seats and this is on WEEKEND. This should have given you guys some insights.

TLDR - bad customer service in terms of customer needs but the employee have good customer service. I do not blame them because it is not them running the business but to keep the business running.

p.s - I give 1 star rating, if option is allowed I would give 0.1 star rating.

28/7/2024

The staff has been doing a good job in doing its job and satisfying customer need. For that I have updated to 3 stars. It's a shame it didn't reach 5 stars because of the internet speed is still capped at 30mbps

Évaluation: 4/5

i went here a few times lately and i really love the ambience of this place with comfortable chair. but i wanna highlight that most of the time internet speed will drop so much that will disturb my games. i hope this one can be fixed so the gaming experience will be worth it with the pc specs and price.